Troubleshooting Common Issues

Running into an issue with FairArena? This guide covers the most common problems and how to resolve them quickly.

I Can't Log In

• Check that you are using the correct email address associated with your account.
• Make sure Caps Lock is off when entering your password.
• If you forgot your password, click Forgot Password on the login page and follow the instructions.
• If you signed up with Google or another provider, use the same login method.
• If 2FA is enabled, make sure your authenticator app is showing the correct code.

I Didn't Receive the Verification Email

• Check your spam or junk folder.
• Make sure you entered the correct email address during sign-up.
• Wait a few minutes and try resending the verification email from the login page.
• If the issue persists, contact support with your registered email address.

My Submission Failed to Upload

• Check your internet connection and try again.
• Make sure your file meets the submission requirements (size, format, type).
• Try using a different browser or clearing your browser cache.
• If the competition deadline has passed, submissions may no longer be accepted.
• Contact the competition organizer if the submission window is still open.

I Can't See My Competition

• Make sure you are logged into the correct account.
• Check if the competition requires registration before it becomes visible.
• The organizer may have set the competition to private or restricted access.
• Contact the organizer directly if you believe you should have access.

My Payment Was Charged but I'm Not Registered

• Wait a few minutes and refresh the page. Payment processing can occasionally take time.
• Check your email for a confirmation message.
• If the issue persists after 15 minutes, contact FairArena Support with your payment reference number.

I Can't See My Scores

• Scores may not be published yet. The organizer controls when results are released.
• Make sure you are logged into the account you used to enter the competition.
• If results were announced but you still can't see them, try refreshing or contact support.

The Page is Not Loading Correctly

• Try clearing your browser cache and cookies.
• Use a supported browser (Chrome, Firefox, Edge, or Safari — latest version recommended).
• Disable browser extensions that may interfere with the page.
• Check the FairArena status page for any ongoing service disruptions.

Still Having Issues?

If your problem isn't listed above, please contact our support team. Provide as much detail as possible, including your account email, the competition name, and a description of the issue.

Updated on: 09/05/2026