Contacting Support
Our support team is here to help you get the most out of FairArena. Whether you have a question, need help troubleshooting, or want to report an issue, here's how to reach us.
Live Chat Support
The fastest way to reach us is through the live chat widget on the FairArena website and platform.
- Click the chat icon in the bottom-right corner of any FairArena page.
- Type your question or describe your issue.
- A support agent will respond as soon as possible during business hours.
Live chat is available Monday through Friday, 9 AM to 6 PM IST.
Email Support
For detailed inquiries or issues that require documentation (e.g., payment disputes, account access problems), you can reach us by email.
- Support Email: support@fairarena.raiseaticket.com
- Please include the following in your email:
- Your registered email address
- A description of the issue
- Screenshots or error messages if applicable
- The competition name (if the issue is competition-related)
We typically respond within 24–48 hours on business days.
Reporting a Violation
If you need to report a fair play violation, suspicious activity, or platform abuse:
- Use the Report a Violation button on the relevant competition page, or
- Send an email to support@fairarena.raiseaticket.com with details of the violation.
All reports are treated confidentially and reviewed by our team.
Before Contacting Support
To help us resolve your issue faster:
- Check our Knowledge Base — your question may already be answered.
- Review the Troubleshooting Common Issues article for quick fixes.
- Have your account email and relevant competition details ready.
Response Times
- Live Chat: Usually within a few minutes during business hours
- Email: Within 24–48 hours
- Violation Reports: Within 3–5 business days
We appreciate your patience and look forward to helping you.
Updated on: 09/05/2026
Thank you!